How the council handles floods

There’s a flood warning – what does the council do?

The council receives regular weather updates from the Met Office, which tell us if there is a risk of flooding and how severe it may be.

If a risk is identified, specialist teams will go out across the borough to assess the risk and take necessary action. If conditions deteriorate further, the level of action will be escalated with additional resources.

Particular attention will be paid to areas that have flooded before and the teams will decide how best to deal with any situation.

The council will not provide sand bags to residents to use themselves.

We will carry out extra drain and gully clearing in at-risk areas to help rainwater drain away as a preamble to such weather events.

During flooding events, the council can receive a very high volume of calls from residents who are worried about their properties. We use this information to help our specialist teams know where to go, but we will prioritise vulnerable people – for example those in ill health and living alone – to make sure they have the help they need to stay safe.

In the event of a flood anywhere in the borough, the council will focus its resources on areas most at risk and will work with emergency services to keep people safe. We also make sure that the road networks can be easily accessed by the emergency services to make sure that help gets to where it is needed.

In this kind of situation our resources will be at full stretch, so residents and communities should be prepared to do what they can to help themselves and their neighbours.

The council website’s home page will always carry the latest updates, as will our Twitter feed and Facebook page.

Flood Wardens

The council and its partners are supporting communities to be more resilient to extreme weather conditions.  We are expanding our network of community flood wardens and are looking for volunteers who we can work with in an emergency.

Find out how to volunteer as a Flood Warden

After a flood

In the initial emergency, the council can help anyone who is at immediate risk - council tenants, home owners and those in private rented property.

After the flood, the council can:

  • Help people who have been evacuated from their home find alternative temporary accommodation.
  • In some circumstances, help you find alternative accommodation if your home has been so badly damaged by flooding that you can no longer live there. If you are insured it is your insurance company's responsibility in most cases to provide alternative accommodation.
  • Remove flood damaged items free of charge, call Envirolink 0345 2000 103. (Check with your insurer before getting rid of items, they may need to see them.)
  • Offer advice if you are living in a flood-damaged home and you become concerned that it is no longer safe to stay in.

The council cannot help dry out your home. You need to speak to your insurance company and they will arrange this as part of your claim. The council can assist if you live in a council property.

Council strategies to handle flooding

The council plays a major role in handling local flood risk and has:

  • Set up a new Surface Water and Drainage Partnership bringing together different agencies to work with local communities to keep the borough 'Flood Ready, Flood Safe'.
  • Identified and prioritised locations which are at risk of flooding and developed a specific action plan for each area. Essential flood defence equipment and other resources are now located close to priority areas to ensure a quick response if needed.
  • Close circuit TV cameras that can be used to monitor flood levels and problems on roads. This allows help to be diverted to where it is most needed
  • Emergency response teams
  • Flood patrol vehicles carrying essential equipment, such as pumping machinery, sandbags and road signs. These patrol and check areas of previous flooding and put in place preventative measures - for example diverting water flowing off fields away from residential areas.
  • A customer services team which can handle calls from members of the public. The council then prioritises how it responds to ensure that vulnerable people are given priority, for example people in ill health and living alone.

This work is supported by Tyne and Wear Fire and Rescue Service, who can rescue people stranded in their homes, and Northumbria Police, who can divert traffic away from problem areas or close roads where there might be a danger to life.

Related documents

Surface Water and Drainage Partnership reports

The North Tyneside Surface Water and Drainage Partnership brings together the council, emergency services, Northumbrian Water, the Environment Agency and Capita, which manages the council’s highways and engineering services.

The purpose of this partnership is to deliver engineering projects to help reduce the impact of future flooding; and to work on community projects to help make residents aware of the steps they can take to protect themselves and their properties.

Related documents

Reducing the risk of flooding in Monkseaton, Murton, Shiremoor and Wellfield

The third and final phase of North Tyneside Council’s £1.5 million major flood alleviation scheme is complete.

The project involved capturing and storing surface water runoff and releasing it in a more controlled manner into improved drainage channels.

As a result, hundreds of homes in Monkseaton, Murton, Shiremoor and Wellfield are now better protected against internal and external flooding.

If you have any queries, Tel: (0191) 643 6500 or email:

Related documents


Our gallery shows various stages of work on our flood alleviation scheme.


Drone footage of the scheme.