Peer support


The health, safety and wellbeing of children and young people is at the very heart of North Tyneside Council, and we are delighted our children’s services were rated ‘outstanding’ by Ofsted in 2020.

Inspectors recognised that we take swift action to ensure children are protected and safeguarded. Our social work was described as ‘thriving’ and ‘transformational’, and that children and families are really benefiting from our services. Leaders were praised for their ‘relentless commitment’ to continuous improvement, creating an environment which supports and encourages high-quality social work.  Our quality assurance framework was found to be ‘clear, explicit and well-developed’, and the quality of our performance management described as ‘excellent’.

You can read the report here.

Since 2018, we have also been proud to be a Partner in Practice (PiP) – a Department for Education (DfE) programme to improve standards in children social care services, with councils chosen to be a PiP based on their Ofsted rating. Through the programme, we have already helped several local authorities to improve their services.

Find out more about how we can help other local authority’s children’s services below.  

How we can help

As a national leader in children’s services, we are well-placed to support other local authorities improve their strategy and delivery of children’s services and, most crucially, outcomes for children and young people.

We offer a wide range of complementary improvement products across all aspects of children’s services.

Whether it is strategic planning, quality assurance, referral and assessment, care planning, placement management, or anything in between, we have a breadth of highly skilled, experienced and passionate professionals who can help.

The help we can provide is varied and tailored to individual authority needs but could include:

  • Service reviews and diagnostics
  • Service redesign and improvement workshops
  • Improvement planning and project delivery advice
  • Case file audits and learning reviews
  • Performance analysis and interpretation
  • System alignment to practice advice
  • Peer-to-peer mentor support
  • Partnership planning and development workshops

How we have already helped others

We have provided sector-led improvement support to a range of authorities across the country – with no geographical limitations to who we can work with

We have worked with others on a range of services. Much of our support has been on councils’ Front Door services and implementation of the Signs of Safety practice model – and with Ofsted highly praising us during its Ofsted visit for its work in these areas, as well the team being shortlisted for a national award, our teams are well-placed to help others.

You can read more about our success via the links below:

COVID-19 research work

We’re also pleased to have worked with leading experts, Professors Eileen Munro and Andrew Turnell to help the government understand how we and other authorities have helped keep children safe during COVID-19.

Together we explored how we and other councils used networks around a child – such as extended family members, neighbours, and other community members – to help keep them safe when professional support became more restricted. The research also explored how local authorities have adapted to the pandemic and supported social workers to deliver high-quality practice. You can read the report and executive summary below.

The work forms part of a wider Department for Eduation project to understand how children’s social care teams have responded to the pandemic, capture lessons learnt and to share best practice. 

Related documents

Our ways of working

Whilst the work we do with each authority varies and is tailored to individual needs, everything we do is underpinned by the below principles:

  • The safety of children is our foremost priority
  • We commit to open and transparent dialogue throughout
  • We work together, as equals
  • Solutions and plans must be co-designed
  • Delivery of improvements must be owned by your organisation

Who to contact for more information?

For more information or an informal, initial chat, please email