Leisure facilities update

Update following the government announcement regarding coronavirus restrictions on Monday 12 July 2021:

Our priority is the safety of our teams, residents and visitors and changes to our services will be made based on government guidance. We’d ask for patience and understanding as we work through government guidance to make changes in a way that is safe for everyone.

The timing of any changes we make remains fluid as teams work to digest the latest guidance and understand how this impacts the way we work. As a result, some changes may be implemented after Monday 19 July 2021.

Our objective from 19 July 2021 is to deliver sport and leisure services in a measured and controlled fashion that minimises transmission but maximises activity.

A number of our team members have had to self-isolate recently which has put pressure on our service. As self-isolation rules will stay in place for some time, we will continue have some restrictions on the numbers of people attending our facilities. This is to minimise infection risk and to try and avoid staff shortages, and ultimately facility closures.

We will continue to operate a booking system for access to Contours gyms, swimming pools, exercise classes and some other activities.

Where possible, we will increase the number of people able to attend. Our sauna, steam and spa areas will remain closed for now.

Contours gym and class timetables will remain as they are however our swimming pool programmes will be updated from Monday 19 July onwards to account for the school holidays, with more family orientated sessions available. The revised timetable will be bookable from Thursday 15 July.

Please do not arrive at leisure centres without a booking as you may not be able to enter. Our reception teams remain busy with high volumes of phone calls and are working hard to answer as many as they can, if you are able to, please book online. If you have any general enquires please email our reception teams to alleviate pressure on our phone lines. Email addresses for each site can be found by searching for the relevant venue on our website.

Although legislation has been replaced with guidance, we have a duty of care to safeguard our teams and visitors. We therefore ask you to:

  • exercise good hygiene such as covering your nose and mouth when you cough and sneeze - remember ‘catch it, bin it, kill it’
  • respect others, including our teams, by giving them plenty of space where possible
  • wear a face covering when in crowded indoor public areas
  • not visit any of our facilities if you have symptoms of COVID-19; self-isolate and book a PCR test.

We will continue to provide hand sanitiser and will maintain effective cleaning plans.

We apologise for any disruption as we amend how we bring you our services in a way that is safe for everyone in line with the latest guidance.

We will review our operations regularly and make changes based on effectiveness, government guidance and public health advice.

As always, we thank you for your patience and cooperation.

FAQs and timetables can be found below.