Coronavirus (COVID-19) latest updates for residents


During the coronavirus pandemic, North Tyneside Council adult social care services will continue caring for and supporting our most vulnerable residents who depend on us in the challenging and changing circumstances. 

We are responding to the issues we face around coronavirus and looking after you and your family, as well as our own families. It remains our highest priority to care for vulnerable adults, the frail, elderly and our communities. 

Adult social care services are following up to date Government guidance in relation to COVID-19.  Our service providers have business continuity plans in place to respond and adapt to the changing picture COVID-19 presents. 

On this page you will find up to date information about how our services are operating and to help you stay informed, stay safe and stay well.

For wider information and updates on Covid-19 please see our main North Tyneside Council coronavirus page

North Tyneside remains part of a National Lockdown

Lockdown conditions remain in place until March 8th,  where some restrictions will begin to ease.




Staying Safe

On January 4th, Government announced a national lockdown, more Information is available on the government website

Residents are now advised that from Monday 8th of March 2021:-

North Tyneside remains part of a National Lockdown, however restrictions are easing.

lockdown conditions are begining to ease from 8th of March 2021.

Main changes from March 8th:-

  • Two people from different households are now able to meet outdoors and
  • Care home residents can receive one indoor visitor (including physical contact such as the holding of hands). 

Please note, relevant Covid-19 security measures will be in place in relation to the above.

We advise you check with your care home provider and consult the main  government website

You should still stay at home wherever possible; except for shopping for essentials, excercising locally or if you cannot work form home 

We will update this page when further details are confirmed.

Please see the prior information on the regional tier ratings below:-

Tier 4 (Stay at Home) 

This means:

  • No household mixing inside, apart from within a support bubble
  • Only meeting with a maximum of one person from another household outdoors
  • Non-essential shops, personal care, indoor gyms must close alongside the hospitality industry

People in Tier 4 who are clinically extremely vulnerable are advised to shield. 

You can find the full and detailed list of Tier 4 restrictions on the Government’s website, here.

For a visual rundown of the Tier 4 restrictions please click here

Tier 3 (Very High)

This means:

  • Households must not mix indoors or in private gardens unless in a support bubble
  • Outdoor gatherings are limited to six socially-distanced individuals
  • Hospitality settings will remain closed except for takeaway and delivery services
  • Indoor entertainment venues, such as cinemas, theatres, bowling alleys and bingo halls, must remain closed
  • Travel outside of the area is not recommended

You can find the full and detailed list of Tier 3 on the Government’s website, here.

  • Schools, universities and places of worship remain open.

If you are classed as medically vulnerable to COVID-19, or you have previously been shielding, you are again advised to take extra care.

Our support hub continues to be available for medically vulnerable residents who can’t call on others for support. For details, see below or please call 0345 2000 101 or email:

Please continue to observe social distancing when outdoors.

To slow the spread of coronavirus (COVID-19), you should still avoid close contact with anyone you do not live with or who is not part of a support bubble.

Hands, Face, Space

Wash your hands, Cover your face, Make Space

We can all help to control the virus if we all stay alert. This means you need to:

  • Stay at home as much as possible
  • limit contact with other people
  • If you go out, keep your distance (a minimum of 2 metres apart )
  • Wash your hands regularly and thoroughly 
  • Do not leave home if you or anyone in your household has tested positive or is displaying (any main) symptoms.
  • Do not leave home if you have been told to self isolate by NHS track and trace
  • Only seek a test if you have symptoms of a new continuous cough, high temperature, a loss of, or change in, your normal sense of taste or smell (anosmia)

Please contact our COVID-19 Support Hub if you feel that you need any non-medical help.

You can do this by calling 0345 2000 101 and selecting ‘option 1’. 

Phone lines are open Monday to Friday, 8am to 5pm.

Alternatively, you can contact us via

Support will be provided through a joint team of both council staff and a volunteer network that has been set up across North Tyneside. Please remember that anyone who needs to come into your home to provide the support you need will always carry an identification card and everyone providing the support will have been through the appropriate security checks to make sure that we keep people safe. 

Our Public Health team have also produced some useful information about social distancing and staying safe here.

It's very important to do what you can to reduce the risk of you and other people becoming ill with Coronavirus

Please remember, you can spread the virus even if you do not have symptoms:


  • Stay at least 2 metres away from anyone you do not live with (or anyone not in your support bubble) when outside your home
  • You must wear a face covering on public transport or in shops and business'
  • Wash your hands with soap and water often – do this for at least 20 seconds
  • Use hand sanitiser gel if soap and water are not available
  • Wash your hands as soon as you get home
  • Cover your mouth and nose with a tissue or your sleeve (not your hands) when you cough or sneeze
  • Put used tissues and face coverings in the bin immediately and wash your hands afterwards


  • Do not touch your eyes, nose or mouth if your hands are not clean

Your home care service during Covid 19

Home care providers are working to government guidelines supported by the local authority to continue to deliver care during the Covid-19 pandemic.

You can view the guidelines here  

How will my care at home be different during covid?

  • Any changes that affect the type and frequency of your usual home care will be assessed individually. This is to keep both you and home care staff safe.
  • Your home care workers will be wearing appropriate Personal Protective Equipment or PPE.  This may include face shields or masks and protective gowns, gloves or clothing.
  • You may find there is reduced face to face contact with your carers, especially if you have shielded or are classified as ‘at risk’.

What should I do if I’m worried about my home care support?

If you have concerns about your home care service you should contact your home care provider directly.

Access your Personal Care Account online

You can now access a personal dashboard where you can view your assessment and support plans and message your social care worker securely online.
To request access click here

All new, My Care North Tyneside

The My Care advice and information portal has recenlty been upgraded. 

Here you will find information, advice and interactive features related to adult social care.

You can explore the new features and content here 

Related documents


Our Gateway team continue to operate to support residents from a telephone contact centre based at Cobalt Business Park.

Gateway is the first point of contact for social care queries and referrals for both children and adults’ services. Our fully trained staff will listen to your enquiry and deal with it as efficiently as possible by offering advice and information, signposting to help you to help yourself, or referring you to one of our specialist teams if this option isn't right for you.

The Welfare Assistance team deliver the local welfare provision service to ensure that customers are assisted at times of crisis and to enable them to build resilience for the future.

Gateway is available from 8:30am to 5:00pm Monday to Thursday and 8:30am to 4:30pm Fridays.

Contact Gateway by telephone on0191 643 2777
or by e-mailing

If you are worried about the safeguarding of an adult you can report concerns through: 

My Care

You can find more information from our safeguarding team here 

Self help

NEW - Information on pharmacy and prescription delivery 

Please see information from Healthwatch North Tyneside in relation to home deliveries for presecription medication 

This service is particulatly useful for people who are shielding or residents who could benefit from having their prescriptions delivered.

Please see the infomation leaflet for details.

Living Well North Tyneside.

Living Well North Tyneside is a valuable resource booklet including Information and advice on how to maintain a healthy mind and body, support available with shopping and prescription deliveries, details of useful services in the borough, and lots more.

The SIGN Directory now lists COVID-19 support for residents.

The SIGN Directory  is an online directory of community support and services for the residents of North Tyneside. 

Organisations and providers listed on the directory have adapted where possible to continue to operate their support and services for residents.

SIGN Directory now features a new search category offering Covid-19 Support 
with sub categories for:- 

You can search for support using the links above or use the index to search for the tags: Covid-19 Practical Support and Covid-19 Emotional Support.

Due to the ongoing coronavirus pandemic, some of the wider services or events listed in the SIGN Directory may not be operating presently.

If you are unsure if a service or event is running please contact the individual providers to find out more.

Exercising at home

It’s important to remain mobile as it reduces the likelihood of falls by improving your mobility and balance. Exercise is also important to maintain your physical and mental health in general. 

Our partners,  Sport Works  have uploaded a full stretch and flex video you can follow at home whilst self- isolating due to COVID-19.

If you use social media channels, they have also been uploading a daily stretch on: 


Carer’s Allowance easements

The Department for Work and Pensions (DWP) has introduced two important temporary measures to help unpaid carers through the current emergency.

Unpaid carers will be able to continue to claim Carer’s Allowance if they have a temporary break in caring, because they or the person they care for gets coronavirus or if they have to isolate because of it. Under normal rules there are restrictions on breaks in care, but these have been lifted.
Providing emotional support rather than the more traditional forms of care to a disabled person will also now count towards the Carer’s Allowance threshold of 35 hours of care a week.

Further Information

Local GP's have recomended the Patient website as a good source of information for residents. 

Related documents


Please see information around coronavirus and safeguarding adults and scams here 

If you are worried about the safety of an adult you can report concerns through:  

Gateway team 
My Care 
Safeguarding volunteers

A significant number of local residents have come forward to support residents who cannot access the community for food and other essential supplies. These volunteers are also helping to ensure vulnerable residents are safe.

North Tyneside-based charity VODA is coordinating volunteers. If you wish to volunteer please visit or call 0191 643 2626 for more information.

This short video is for volunteers and is about recognising and reporting any concerns about the safety of a resident. It is available via YouTube and is accessible on laptops, tables and Smart Phones: 

The video is 3 minutes long and gives simple messages about:

  • If you see something say something,
  • That as volunteers you have a safeguarding role,
  • Flags that some people may volunteer for the wrong reason and
  • Tells volunteers we want them to be safe too

Waltham Forest have shared this video with North Tyneside and Northumberland Safeguarding Adults Board and The Safeguarding Children Partnership. This has been endorsed by both partnerships.
The North East and North Cumbria Suicide Prevention Network are working to ensure support and information is available to help people stay safe and well, and to manage their mental health and wellbeing. This is especially important during this difficult and stressful time. Please see the link below to access the Suicide Prevention Network.
NENC Suicide Prevention Network Website:


Information on coronavirus in additional formats and languages.

Public Health England has published:

Easy read guides on:

Guidance in other languages including Arabic, Bengali, Cantonese, Mandarin, French, Gujarati, Polish, Portuguese, Punjabi and Urdu:

For guidance in British Sign Language (BSL):

Signhealth is producing videos explaining the latest information and health advice in BSL. New videos are being uploaded as information becomes available.
Daily updates from the Government are also available with BSL interpretation at 5pm on BBC 107 or 231 and on BBC iPlayer.

Advice for the parents of deaf children can be found via the National Deaf Children’s Society.

For blind people and people with sight loss:

The Royal National Institute for the Blind (RNIB) is publishing it’s latest Covid-19 news and guides.  

Video Guides

The followig videos are aimed at supporting people with learning disabilities and carers

Explaining the Tier system in England.  

This video is for people with learning disabilities to help them understand about the tier system in place in England.  It describes what you can and can’t do.

Making Friends with your Face Mask  

This video is for people with learning disabilities to help them understand why wearing a face mask is important, how to find a face mask that suits them and how to get used to wearing it.

Supporting a person with a learning disability to wear a face mask 

This video is for family members or carers of people with learning disabilities to help them understand why wearing a face mask is important, how to find a face mask that suits the person they support and how to help them  get used to wearing it. 

Christmas Bubbles – explaining the coronavirus rules over Christmas  

This video is for people with learning disabilities to help them understand the rules on Christmas bubbles over the Christmas period.