Online
If you're unsure who to contact, or have a general enquiry please complete this form. To make a complaint use our complaints form.
By telephone
| Service | Telephone number |
|---|---|
| General enquiries | 0345 2000 101 (7.30am-8pm) |
| Housing | 0345 2000 102 (7.30am-8pm) |
| Envirolink | 0345 2000 103 (7.30am-8pm) |
| Council Tax and benefits |
0345 2000 104 (Mon to Thur 8.30am - 5pm | Friday 8.30am - 4.30pm) |
| Hate crime | 0191 643 3333 |
| Payments | 0345 2000 107 (Housing rent and Council Tax 24hrs, other payments 7.30am-8pm) |
| Adult social care | (0191) 643 2777 (office hours) |
| Care Call out of hours (children and adults) | 0330 333 7475 (24hrs) |
Find emergency and other useful numbers. 0345 numbers are charged at local rate from landlines, please check with your provider if using a mobile.
Through our British Sign Language interpreter
Our video relay service provides our Deaf or Hard of Hearing customers who use British Sign Language (BSL) with instant access to an online BSL interpreter.
By post
North Tyneside Council
Quadrant
The Silverlink North
Cobalt Business Park
North Tyneside
NE27 0BY
At a Customer First centre
- Killingworth Customer First Centre
- North Shields Customer First Centre
- Wallsend Customer First Centre
- Whitley Bay Customer First Centre
You can book a Customer Service appointment in advance by calling 0345 2000 101.