Contact Us
If you need to contact adult social care services in North Tyneside please see the following:-
My Care
My Care is our online information and advice service.
You can register to use the service here.
Registered public users of My Care can:-
- Make self-referrals for your care needs as an adult (or on behalf of another adult)
- Make self-referrals for your support needs as a carer to another adult
- Report concerns about vulnerable adults
If you are a professional user you can:-
- Make professional referrals to adult social care
- Report safeguarding concerns
- Report safeguarding incidents
Useful contacts
If you cannot find what you need using My Care or cannot access our digital services you can contact us through:-
Adult social care contact centre (Gateway)
Tel: 0191 643 2777
e-mail: childrenandadultscontactcentre@northtyneside.gov.uk
Care Call
Tel: 0330 333 7475 or
e-mail care.call@northtyneside.gov.uk
Care Point
Tel: 0191 337 1000
Mental Health Services for Older People
Tel: 0191 293 4050
Whole Life Disability
Tel: 0191 643 7885
North Tyneside Council Emergency Response
(Care Call out of hours children and adults)
Tel: 0330 333 7475
Health contacts
NHS non emergency
Tel: 111
North Tyneside General Hospital (Rake Lane)
Tel; 0844 811 8111
Emergency services
Police
In a life threatening emergency call
999
For Less urgent calls to the Police ring
101
Crimestoppers
Tel: 0808 555 111
Utility supplies
Gas (including leaks)
Tel: 0800 111 999
Electricity
Tel: 0800 668 877
Water supply
Tel: 0345 717 1100
Water Leak
Tel: 0800 393 084
Accessible services
My Care contains details on how to access for our accessible services including:-
URGENT NOTICE
URGENT NOTICE
Due to technical issues our My Care portal is not functioning at present.
We are working to restore the portal.
Please don't delay any reporting of safeguarding.
If you are a professional, please use our manual reporting form available here
If you are a member of the public with a concern for a resident, please contact our Social Care Contact Centre on 0191 643 2777 during office hours.
If you have an urgent concern outside office hours, call 0330 333 4745.
Feedback, reconsidering decisions & complaints
-
Give your feedback to Adult Social Care
-
Ask us to reconsider a decision
- Make a complaint
For feedback, reconsidering decisions & complaints click here