Business support

Latest news

  1. Click here for a letter to businesses from our Director of Public Health and an 'action card' for workplaces on outbreak management.

Coronavirus - dedicated business support

With the current Coronavirus (COVID-19) crisis, many people are facing some uncertainty in both their personal and business lives.

The Government has announced a number of measures to support businesses and their employees during the coronavirus (Covid-19) pandemic.

We have put together have put together some guidance, FAQs & links to the Government website in an easy to access format. We understand that there are concerns about how businesses will function throughout the Covid-19 crisis. This can be accessed here.

To support our services, our friendly business advisers from the North Tyneside Business Factory have joined forces with us and are on hand to help with anything not listed on this website. 

Business Support Helpline

0191 516 6699

An experienced business adviser will be available between 9am and 5pm. Messages will be taken out of hours and an adviser will get back to you as soon as possible. 

Local and National Restrictions Support Grants

North Tyneside Council are currently delivering several grant schemes on behalf of Government.

These grants are supporting businesses with fixed commercial property costs which have been legally forced to close during the various periods below, and those in the hospitality, leisure and accommodation sectors (or direct suppliers to these sectors) that were severely impacted by local restrictions and/or national lockdowns.

If you have already applied for a Local Restrictions Support Grant since September, please do not make a further application as future eligible payments will be made automatically.

Further information and an online application form can be found here 

Business Recovery Programme

Quick-access, free and practical hands-on support for North Tyneside businesses to aid their recovery from the COVID-19 pandemic. Here are some examples:


  • Build of a full e-commerce website for your business
  • Video shoot to promote your business, products or recruitment campaign
  • Software Development of tools for sales, CRM, Voice Over IP (VOIP) phone system and booking systems
  • Advice and set up of Facebook, Twitter, Instagram & Google platforms and advertising
  • Accounting system implementation

Low Carbon

  • Full sustainability review and recommendations
  • Incorporating low carbon and renewable technology


  • Business transformation & development
  • Job rescue planning
  • Supply chain support – ERP Systems etc
  • Review of sales and marketing tools
  • Management systems and cultural changes


  • Spotting new opportunities and diversification
  • Innovation development – user research/funding research
  • New routes to market
  • Customer profiling and mystery shopping

Please note, this programme does not provide cash grants.

Access this free Business Recovery support in 3 Steps

Click on the blue button below then follow these instructions (Note access is different depending on whether or not you’ve already registered for BusinessFactory.Online).

BRAND NEW TO IT?  If you’re new to www.BusinessFactory.Online please:

  1. Click ‘signup’
  2. Set your type of business as ‘A Trading Business’
  3. Complete all information (tick Yes for Business Recovery programme) and ‘Update your details’

ALREADY REGISTERED?  If you’re already on www.BusinessFactory.Online please

  1. Click ‘login’
  2. Click ‘edit profile’
  3. Tick Yes at Business Recovery registration question and ‘Update your details’

An advisor will then contact you to have achat about how you can make the most of the support and then make a start. Any queries, please email

Register your business now

Digital Incubator Hub

Learn how Digital Incubator can help your online platform create value in this intense, two-month free online course. With just 12 available places, successful applicants will already have an online platform which they believe has the potential for greater things!  Your commitment: One day of learning per week from Thursday 25th February for 8 weeks

Exclusively for North Tyneside businesses.

The course will include:

  • How to spot opportunities for innovation
  • Explore and Generate Ideas for Innovation In Tech
  • Design Thinking
  • Customer Profiling
  • Turning Ideas into Commercial Propositions
  • Using Digital Tools To Drive Profitability and Productivity
  • Digital Marketing
  • Finance in Tech

Dedicate yourself fully each week and we promise you’ll thrive in North Tyneside Council’s new Digital Incubator Hub with support (and a realistic level of accountability!) from course leader and multiple award winning entrepreneur Laura Dawson.

Find out more and apply on the Business Factory website here

Advice and financial assistance

North Tyneside Council's Business and Enterprise Team is committed to delivering a comprehensive programme to support your business. We offer business start-up advice, recruitment and training support, financial guidance and assistance with locating premises.

All business people, regardless of how much experience you have, benefit from someone to talk to about general business issues. If you are looking to expand or need advice on how to grow, we can help you achieve your objectives. We will listen to you and offer advice on issues such as how to access finance, employment issues and marketing.


Related documents

North Tyneside Business Forum

North Tyneside Business Forum is the lead support organisation for the business community in North Tyneside; encouraging economic growth, employment, sustainability and corporate responsibility. Here to create a supportive network for businesses in North Tyneside and ensure local business is well connected and represented.

The Business Forum is managed by a group of local business people from across all sectors that have the needs of the local business community at heart. It's our committed aim to support all North Tyneside companies from the very smallest micro-business to the largest.

Visit the Business Forum website   

Amy Farrell
Telephone: 0191 643 6000

Business start-up

The Business Factory can help you to explore your abilities and look at the reality of starting a business.

Our team of advisers can work with you free of charge to build skills, provide expert knowledge to enable you to start a business. Services offered by the Business Factory include:

  • guidance with your business plan
  • help to find ideas and support to turn your passions, interests and skills into a business
  • business ideas - there are hundreds listed on The Business Factory website

Whatever stage you are at with your business idea, from just thinking about it, to being ready to start, our advisers will help.

Telephone: 0191 605 3110 

Visit the Business Factory website.

Recruitment - Kickstart Scheme

Kickstart is a new Government initiative that provides funding to employers to create 6-month job placements for 16-24 year olds on Universal Credit. Additional funding is available to employers to ensure the young person is fully supported and leaves the scheme prepared to enter work. You can find out more about the scheme here.

Employers who can offer 30 or more placements can apply directly to the Department for Work and Pensions (DWP).  Those unable to offer 30 placements can apply through a Kickstart gateway.

The North of Tyne Combined Authority is our recommended Kickstart Gateway and we actively encourage you to register your interest with them here

If you would like to chat to someone about creating a position and whether it is right for your business, please contact the Employment & Skills team on 0191 643 2111 or email

Town Centre Business Support

Town Centre business support

Members of the Business & Enterprise team regularly attend town centre Chamber meetings in North Shields, Wallsend and Whitley Bay. We can support your town centre business with advice on property, vacancy rates and footfall figures.

Payments to Suppliers

Currently the Authority has the capacity to pay suppliers and we are not experiencing any issues. Staff are on-site who are processing and paying invoices as normal. As you will appreciate the situation is constantly changing and the Authority is taking steps to ensure that staff who are involved in the payment of suppliers are equipped to work agilely.

To avoid sending paper copies of invoices suppliers can e-mail directly to the Authority using this e-mail address:

Any payment queries can be sent to the same e-mail address. 

For the moment and for the foreseeable future it is business as normal, however in common with all local authorities we will be guided by central government.

Exit from the EU

The following information is provided to assist North Tyneside businesses with the UK's Exit from the EU

The UK left the European Union on 31st January 2020. We are now in a transition period until the end of 2020. During this time the UK and EU will negotiate additional arrangements.

The current rules on trade, travel, and business for the UK and EU will continue to apply during the transition period. There will be new rules for living, working, travelling and doing business in the UK and EU from 1 January 2021.

Businesses need to plan for Brexit and implement new procedures with the following activities most likely to be affected:

  • Importing goods
  • Exporting goods
  • Selling to customers who export
  • Sending staff to the EU to do business
  • Employing EU staff

Further details are available on the government website.

Central government has also introduced a Brexit imports and exports helpline to offer information about importing and exporting goods after Brexit.

Call the helpline to find out about:

  • customs declarations and procedures
  • duties and tariffs
  • importing and exporting different goods
  • transporting goods to and from the EU
  • product safety regulations

Telephone: 0300 3301 331

Monday to Friday, 8am to 6pm

Local Department for International Trade (DIT) International Trade Adviser

Call the North East Hotline on 0345 136 0169 or use the link below

Get updates from DIT North East

Follow on Twitter and LinkedIn.

Email us to sign up to our e-newsletter for monthly updates on sectors, international trade news, events and opportunities.

North East England Chamber of Commerce (Local DIT Delivery Partner) Contact

Transition Period Enquiry Service

Email: or

The North East Growth Hub

The North East Growth Hub has prepared advice, guidance and funding information in order to prepare businesses for Brexit 

The Growth Hub Connectors are also available to talk through any Brexit issues.

Make an appointment or call 0191 561 5468

General Business advice for Brexit 

Vanessa Murphy 0191 643 6401 |

David Cunningham 0191 643 6406 |